AI collaboration support function
Enhancing the quality of response with AI and humans.
The AI collaborative support feature of Customer Service Management (CSM) utilizes AI to assist with inquiry responses, enabling collaboration between humans and AI in customer interactions. By allowing humans to make the final decisions while leveraging AI suggestions, it achieves a balance between quality and speed. 【Features】 ■ Initial response and organization of inquiry content by AI ■ Decision support through the provision of response options and handling policies ■ Accumulation of knowledge and standardization of response quality
- Company：INNOOV（イノーブ） 東京
- Price：Other
